Incidents reported on status page for Tourpaq™ https://status.tourpaq.com/ en https://status.tourpaq.com/ Fri, 06 Feb 2026 21:52:20 +0000 https://status.tourpaq.com/#20704ba2ff3f3322d70f2b46dd3c763c14e8b514e61e2964567296ff78a0e0c7 Payments Gateway recovered https://status.tourpaq.com/ Fri, 06 Feb 2026 21:49:16 +0000 https://status.tourpaq.com/#20704ba2ff3f3322d70f2b46dd3c763c14e8b514e61e2964567296ff78a0e0c7 Payments Gateway went down https://status.tourpaq.com/ Sun, 18 Jan 2026 01:16:11 +0000 https://status.tourpaq.com/#7e880ef0cc4de3dab177f8e1b00bd2bd1d00cfcff98e8b81693e799d9dff0057 AvailPro recovered https://status.tourpaq.com/ Sun, 18 Jan 2026 01:15:40 +0000 https://status.tourpaq.com/#5e88530f35adf29bad2cbe24fa2a8f872f5d7ac969f9e86c26ebefca9925b2a0 Booking Engine recovered https://status.tourpaq.com/ Sun, 18 Jan 2026 01:14:09 +0000 https://status.tourpaq.com/#7e880ef0cc4de3dab177f8e1b00bd2bd1d00cfcff98e8b81693e799d9dff0057 AvailPro went down https://status.tourpaq.com/ Sun, 18 Jan 2026 01:13:42 +0000 https://status.tourpaq.com/#5e88530f35adf29bad2cbe24fa2a8f872f5d7ac969f9e86c26ebefca9925b2a0 Booking Engine went down https://status.tourpaq.com/ Fri, 16 Jan 2026 03:04:21 +0000 https://status.tourpaq.com/#d3e122a283ac9bcf0dec9b22f08672408fc290c0b733b3721d7db3aa9a71f6bf Payments Gateway recovered https://status.tourpaq.com/ Fri, 16 Jan 2026 03:01:19 +0000 https://status.tourpaq.com/#d3e122a283ac9bcf0dec9b22f08672408fc290c0b733b3721d7db3aa9a71f6bf Payments Gateway went down https://status.tourpaq.com/ Fri, 16 Jan 2026 02:10:11 +0000 https://status.tourpaq.com/#f94683e9bc5ed849c3e659d49ca96c13b7ed775cab5d67522dd9d8c3aa61f9fd AvailPro recovered https://status.tourpaq.com/ Fri, 16 Jan 2026 02:07:09 +0000 https://status.tourpaq.com/#f94683e9bc5ed849c3e659d49ca96c13b7ed775cab5d67522dd9d8c3aa61f9fd AvailPro went down https://status.tourpaq.com/ Fri, 09 Jan 2026 08:09:09 +0000 https://status.tourpaq.com/#a7ed9374826520c824c58043797d69de2940d3b4972c86dc781cea477c8ac5e6 Elastic Offers recovered https://status.tourpaq.com/ Fri, 09 Jan 2026 08:07:16 +0000 https://status.tourpaq.com/#a5441bc54275ea32239d89f85393361bcc357fb13b029d14a63469659aaf572c Payments Gateway recovered https://status.tourpaq.com/ Fri, 09 Jan 2026 08:06:02 +0000 https://status.tourpaq.com/#a7ed9374826520c824c58043797d69de2940d3b4972c86dc781cea477c8ac5e6 Elastic Offers went down https://status.tourpaq.com/ Fri, 09 Jan 2026 08:05:52 +0000 https://status.tourpaq.com/#0ccc561fca18d3c0c01a56bc56b9f2ad337461d04f441bc6cfca4f392fef519a Email / SMS Services recovered https://status.tourpaq.com/ Fri, 09 Jan 2026 08:04:26 +0000 https://status.tourpaq.com/#a5441bc54275ea32239d89f85393361bcc357fb13b029d14a63469659aaf572c Payments Gateway went down https://status.tourpaq.com/ Fri, 09 Jan 2026 07:59:44 +0000 https://status.tourpaq.com/#0ccc561fca18d3c0c01a56bc56b9f2ad337461d04f441bc6cfca4f392fef519a Email / SMS Services went down https://status.tourpaq.com/ Thu, 08 Jan 2026 13:02:57 +0000 https://status.tourpaq.com/#c2cbf24f3e358f14a7c6b0e1b6535f5e64ae0458c27ca99a9332a30908099c25 Elastic Offers recovered https://status.tourpaq.com/ Thu, 08 Jan 2026 13:00:08 +0000 https://status.tourpaq.com/#c2cbf24f3e358f14a7c6b0e1b6535f5e64ae0458c27ca99a9332a30908099c25 Elastic Offers went down https://status.tourpaq.com/ Thu, 08 Jan 2026 10:16:33 +0000 https://status.tourpaq.com/#01ded865f21c5b8db19ce7451b9a733420f60fe9f1c980e7ddc210af7efce1cd bookingx.tourpaq.com recovered https://status.tourpaq.com/ Thu, 08 Jan 2026 10:13:28 +0000 https://status.tourpaq.com/#2abbd2f1cae75445a07f91a8132df14fc50e90e7cc989219df5ec6cd1fdb2902 Payments Gateway recovered https://status.tourpaq.com/ Thu, 08 Jan 2026 10:13:23 +0000 https://status.tourpaq.com/#8a934025efbcf904a7ae2c201f0552e782ef4882a030463289a3e49d97d15976 AvailPro recovered https://status.tourpaq.com/ Thu, 08 Jan 2026 10:11:50 +0000 https://status.tourpaq.com/#cd161adb0761c0bcc3d1442ec52cdaa33275e001b9ac025b767526ad542b9a45 Email / SMS Services recovered https://status.tourpaq.com/ Thu, 08 Jan 2026 10:08:30 +0000 https://status.tourpaq.com/#01ded865f21c5b8db19ce7451b9a733420f60fe9f1c980e7ddc210af7efce1cd bookingx.tourpaq.com went down https://status.tourpaq.com/ Thu, 08 Jan 2026 10:08:19 +0000 https://status.tourpaq.com/#2abbd2f1cae75445a07f91a8132df14fc50e90e7cc989219df5ec6cd1fdb2902 Payments Gateway went down https://status.tourpaq.com/ Thu, 08 Jan 2026 10:08:07 +0000 https://status.tourpaq.com/#8a934025efbcf904a7ae2c201f0552e782ef4882a030463289a3e49d97d15976 AvailPro went down https://status.tourpaq.com/ Thu, 08 Jan 2026 10:06:40 +0000 https://status.tourpaq.com/#cd161adb0761c0bcc3d1442ec52cdaa33275e001b9ac025b767526ad542b9a45 Email / SMS Services went down https://status.tourpaq.com/ Thu, 08 Jan 2026 09:18:07 +0000 https://status.tourpaq.com/#47da5a4a8713387c15850c05e85d9a0f38e80573ac03caae321bbd4734d09774 Elastic Offers recovered https://status.tourpaq.com/ Thu, 08 Jan 2026 09:14:57 +0000 https://status.tourpaq.com/#47da5a4a8713387c15850c05e85d9a0f38e80573ac03caae321bbd4734d09774 Elastic Offers went down https://status.tourpaq.com/ Thu, 08 Jan 2026 09:14:43 +0000 https://status.tourpaq.com/#76d2989b70c5125f1a85df9fdf88e33f4fbc640cc432d38c799ed157067e5c6c Email / SMS Services recovered https://status.tourpaq.com/ Thu, 08 Jan 2026 08:47:55 +0000 https://status.tourpaq.com/#76d2989b70c5125f1a85df9fdf88e33f4fbc640cc432d38c799ed157067e5c6c Email / SMS Services went down https://status.tourpaq.com/ Tue, 16 Dec 2025 08:13:24 +0000 https://status.tourpaq.com/#80460970b7923c7180aa177c6579d1720b99d83407fcfafd567993cc3c43f66f Payments Gateway recovered https://status.tourpaq.com/ Tue, 16 Dec 2025 08:07:22 +0000 https://status.tourpaq.com/#80460970b7923c7180aa177c6579d1720b99d83407fcfafd567993cc3c43f66f Payments Gateway went down https://status.tourpaq.com/ Tue, 09 Dec 2025 13:37:47 +0000 https://status.tourpaq.com/#c5b4d407efdb32d09fdbb976647cf77109f1cfe98e1ec96de3f6c2667330f58a Booking Engine recovered https://status.tourpaq.com/ Tue, 09 Dec 2025 13:31:44 +0000 https://status.tourpaq.com/#c5b4d407efdb32d09fdbb976647cf77109f1cfe98e1ec96de3f6c2667330f58a Booking Engine went down https://status.tourpaq.com/ Mon, 01 Dec 2025 08:16:53 +0000 https://status.tourpaq.com/#b8d610fc350283dd4bbf23842fc6286db84d1ee5fa090f06c2d08e3329e5aa48 Booking Engine recovered https://status.tourpaq.com/ Mon, 01 Dec 2025 08:08:53 +0000 https://status.tourpaq.com/#b8d610fc350283dd4bbf23842fc6286db84d1ee5fa090f06c2d08e3329e5aa48 Booking Engine went down https://status.tourpaq.com/ Sat, 22 Nov 2025 08:21:17 +0000 https://status.tourpaq.com/#ecb8dd9b2ee005dd532188da5977af9bd9a2c4f875b0082e713bb32fe327fc86 Elastic Offers recovered https://status.tourpaq.com/ Sat, 22 Nov 2025 08:15:16 +0000 https://status.tourpaq.com/#ecb8dd9b2ee005dd532188da5977af9bd9a2c4f875b0082e713bb32fe327fc86 Elastic Offers went down https://status.tourpaq.com/incident/624418 Wed, 23 Jul 2025 08:57:00 -0000 https://status.tourpaq.com/incident/624418#cd94289e28faeda01ea6a7b63d7cf723e2c7738154a5d59b6c3a7ac69e731acc We experienced a brief outage due to an AKS autoscaling issue, which was identified and resolved. All systems are fully operational. https://status.tourpaq.com/incident/624418 Wed, 23 Jul 2025 08:57:00 -0000 https://status.tourpaq.com/incident/624418#cd94289e28faeda01ea6a7b63d7cf723e2c7738154a5d59b6c3a7ac69e731acc We experienced a brief outage due to an AKS autoscaling issue, which was identified and resolved. All systems are fully operational. https://status.tourpaq.com/incident/624418 Wed, 23 Jul 2025 08:57:00 -0000 https://status.tourpaq.com/incident/624418#cd94289e28faeda01ea6a7b63d7cf723e2c7738154a5d59b6c3a7ac69e731acc We experienced a brief outage due to an AKS autoscaling issue, which was identified and resolved. All systems are fully operational. https://status.tourpaq.com/incident/624418 Wed, 23 Jul 2025 08:57:00 -0000 https://status.tourpaq.com/incident/624418#cd94289e28faeda01ea6a7b63d7cf723e2c7738154a5d59b6c3a7ac69e731acc We experienced a brief outage due to an AKS autoscaling issue, which was identified and resolved. All systems are fully operational. https://status.tourpaq.com/incident/624418 Wed, 23 Jul 2025 08:57:00 -0000 https://status.tourpaq.com/incident/624418#cd94289e28faeda01ea6a7b63d7cf723e2c7738154a5d59b6c3a7ac69e731acc We experienced a brief outage due to an AKS autoscaling issue, which was identified and resolved. All systems are fully operational. https://status.tourpaq.com/incident/624418 Wed, 23 Jul 2025 08:54:00 -0000 https://status.tourpaq.com/incident/624418#1f003d54f96ed71dd6ab0c0933de6b86317e04f1fe334c7da2939434854f9def We're currently experiencing an outage due to aks autoscaling. The issue is under investigation. https://status.tourpaq.com/incident/624418 Wed, 23 Jul 2025 08:54:00 -0000 https://status.tourpaq.com/incident/624418#1f003d54f96ed71dd6ab0c0933de6b86317e04f1fe334c7da2939434854f9def We're currently experiencing an outage due to aks autoscaling. The issue is under investigation. https://status.tourpaq.com/incident/624418 Wed, 23 Jul 2025 08:54:00 -0000 https://status.tourpaq.com/incident/624418#1f003d54f96ed71dd6ab0c0933de6b86317e04f1fe334c7da2939434854f9def We're currently experiencing an outage due to aks autoscaling. The issue is under investigation. https://status.tourpaq.com/incident/624418 Wed, 23 Jul 2025 08:54:00 -0000 https://status.tourpaq.com/incident/624418#1f003d54f96ed71dd6ab0c0933de6b86317e04f1fe334c7da2939434854f9def We're currently experiencing an outage due to aks autoscaling. The issue is under investigation. https://status.tourpaq.com/incident/624418 Wed, 23 Jul 2025 08:54:00 -0000 https://status.tourpaq.com/incident/624418#1f003d54f96ed71dd6ab0c0933de6b86317e04f1fe334c7da2939434854f9def We're currently experiencing an outage due to aks autoscaling. The issue is under investigation. https://status.tourpaq.com/incident/575564 Thu, 22 May 2025 12:37:00 -0000 https://status.tourpaq.com/incident/575564#92cdfb995f5ba6a9c6c5893c8d4f4e596ec8173de9449d85fb547c435052720b The issue has been mitigated. The database lock was cleared and error rates returned to normal. All systems are currently operating as expected. https://status.tourpaq.com/incident/575564 Thu, 22 May 2025 12:37:00 -0000 https://status.tourpaq.com/incident/575564#92cdfb995f5ba6a9c6c5893c8d4f4e596ec8173de9449d85fb547c435052720b The issue has been mitigated. The database lock was cleared and error rates returned to normal. All systems are currently operating as expected. https://status.tourpaq.com/incident/575564 Thu, 22 May 2025 12:37:00 -0000 https://status.tourpaq.com/incident/575564#92cdfb995f5ba6a9c6c5893c8d4f4e596ec8173de9449d85fb547c435052720b The issue has been mitigated. The database lock was cleared and error rates returned to normal. All systems are currently operating as expected. https://status.tourpaq.com/incident/575564 Thu, 22 May 2025 12:37:00 -0000 https://status.tourpaq.com/incident/575564#92cdfb995f5ba6a9c6c5893c8d4f4e596ec8173de9449d85fb547c435052720b The issue has been mitigated. The database lock was cleared and error rates returned to normal. All systems are currently operating as expected. https://status.tourpaq.com/incident/575564 Thu, 22 May 2025 12:37:00 -0000 https://status.tourpaq.com/incident/575564#92cdfb995f5ba6a9c6c5893c8d4f4e596ec8173de9449d85fb547c435052720b The issue has been mitigated. The database lock was cleared and error rates returned to normal. All systems are currently operating as expected. https://status.tourpaq.com/incident/575564 Thu, 22 May 2025 12:30:00 -0000 https://status.tourpaq.com/incident/575564#1b49a55864f76ae8fcecbfb7a1cdec08884907b9339e659f425d479fb7205e07 The database connection pool was exhausted due to a spike in queries. This led to resource saturation (CPU/memory or disk I/O), preventing the database from handling new connections. Immediate Actions Taken: Restarted SQL Server Increased connection timeout threshold to prevent cascading failures https://status.tourpaq.com/incident/575564 Thu, 22 May 2025 12:30:00 -0000 https://status.tourpaq.com/incident/575564#1b49a55864f76ae8fcecbfb7a1cdec08884907b9339e659f425d479fb7205e07 The database connection pool was exhausted due to a spike in queries. This led to resource saturation (CPU/memory or disk I/O), preventing the database from handling new connections. Immediate Actions Taken: Restarted SQL Server Increased connection timeout threshold to prevent cascading failures https://status.tourpaq.com/incident/575564 Thu, 22 May 2025 12:30:00 -0000 https://status.tourpaq.com/incident/575564#1b49a55864f76ae8fcecbfb7a1cdec08884907b9339e659f425d479fb7205e07 The database connection pool was exhausted due to a spike in queries. This led to resource saturation (CPU/memory or disk I/O), preventing the database from handling new connections. Immediate Actions Taken: Restarted SQL Server Increased connection timeout threshold to prevent cascading failures https://status.tourpaq.com/incident/575564 Thu, 22 May 2025 12:30:00 -0000 https://status.tourpaq.com/incident/575564#1b49a55864f76ae8fcecbfb7a1cdec08884907b9339e659f425d479fb7205e07 The database connection pool was exhausted due to a spike in queries. This led to resource saturation (CPU/memory or disk I/O), preventing the database from handling new connections. Immediate Actions Taken: Restarted SQL Server Increased connection timeout threshold to prevent cascading failures https://status.tourpaq.com/incident/575564 Thu, 22 May 2025 12:30:00 -0000 https://status.tourpaq.com/incident/575564#1b49a55864f76ae8fcecbfb7a1cdec08884907b9339e659f425d479fb7205e07 The database connection pool was exhausted due to a spike in queries. This led to resource saturation (CPU/memory or disk I/O), preventing the database from handling new connections. Immediate Actions Taken: Restarted SQL Server Increased connection timeout threshold to prevent cascading failures https://status.tourpaq.com/incident/575564 Thu, 22 May 2025 12:18:00 -0000 https://status.tourpaq.com/incident/575564#dab78bfeaeb33a161f40b580b054781b35cc3c25ccff84f3493488aac2203cd0 The production database became unresponsive, causing application-level timeouts and service degradation across all services. Users experienced slow response times, failed authentication, and in some cases, complete service outages. https://status.tourpaq.com/incident/575564 Thu, 22 May 2025 12:18:00 -0000 https://status.tourpaq.com/incident/575564#dab78bfeaeb33a161f40b580b054781b35cc3c25ccff84f3493488aac2203cd0 The production database became unresponsive, causing application-level timeouts and service degradation across all services. Users experienced slow response times, failed authentication, and in some cases, complete service outages. https://status.tourpaq.com/incident/575564 Thu, 22 May 2025 12:18:00 -0000 https://status.tourpaq.com/incident/575564#dab78bfeaeb33a161f40b580b054781b35cc3c25ccff84f3493488aac2203cd0 The production database became unresponsive, causing application-level timeouts and service degradation across all services. Users experienced slow response times, failed authentication, and in some cases, complete service outages. https://status.tourpaq.com/incident/575564 Thu, 22 May 2025 12:18:00 -0000 https://status.tourpaq.com/incident/575564#dab78bfeaeb33a161f40b580b054781b35cc3c25ccff84f3493488aac2203cd0 The production database became unresponsive, causing application-level timeouts and service degradation across all services. Users experienced slow response times, failed authentication, and in some cases, complete service outages. https://status.tourpaq.com/incident/575564 Thu, 22 May 2025 12:18:00 -0000 https://status.tourpaq.com/incident/575564#dab78bfeaeb33a161f40b580b054781b35cc3c25ccff84f3493488aac2203cd0 The production database became unresponsive, causing application-level timeouts and service degradation across all services. Users experienced slow response times, failed authentication, and in some cases, complete service outages. https://status.tourpaq.com/incident/567383 Fri, 16 May 2025 12:00:00 -0000 https://status.tourpaq.com/incident/567383#6193d84d2628fa76c689e69620917d5546c4989c6669f0eabfdd50c4dae655f3 The AKS node pool has fully recovered. All services are now up and running as expected. Impact: Service degradation has been resolved. Systems are operating normally. https://status.tourpaq.com/incident/567383 Fri, 16 May 2025 12:00:00 -0000 https://status.tourpaq.com/incident/567383#6193d84d2628fa76c689e69620917d5546c4989c6669f0eabfdd50c4dae655f3 The AKS node pool has fully recovered. All services are now up and running as expected. Impact: Service degradation has been resolved. Systems are operating normally. https://status.tourpaq.com/incident/567383 Fri, 16 May 2025 12:00:00 -0000 https://status.tourpaq.com/incident/567383#6193d84d2628fa76c689e69620917d5546c4989c6669f0eabfdd50c4dae655f3 The AKS node pool has fully recovered. All services are now up and running as expected. Impact: Service degradation has been resolved. Systems are operating normally. https://status.tourpaq.com/incident/567383 Fri, 16 May 2025 12:00:00 -0000 https://status.tourpaq.com/incident/567383#6193d84d2628fa76c689e69620917d5546c4989c6669f0eabfdd50c4dae655f3 The AKS node pool has fully recovered. All services are now up and running as expected. Impact: Service degradation has been resolved. Systems are operating normally. https://status.tourpaq.com/incident/567383 Fri, 16 May 2025 12:00:00 -0000 https://status.tourpaq.com/incident/567383#6193d84d2628fa76c689e69620917d5546c4989c6669f0eabfdd50c4dae655f3 The AKS node pool has fully recovered. All services are now up and running as expected. Impact: Service degradation has been resolved. Systems are operating normally. https://status.tourpaq.com/incident/567383 Fri, 16 May 2025 11:56:00 -0000 https://status.tourpaq.com/incident/567383#b4ca36790142a65ba85746110d89ea5f1e2c7eced518bf7060ce763a41ecc8f8 The issue causing the AKS node pool crash has been identified and corrected. However, services remain degraded as we wait for the node pool to fully recover. Current Impact: Partial service degradation. Some workloads may be unavailable or slow to respond. https://status.tourpaq.com/incident/567383 Fri, 16 May 2025 11:56:00 -0000 https://status.tourpaq.com/incident/567383#b4ca36790142a65ba85746110d89ea5f1e2c7eced518bf7060ce763a41ecc8f8 The issue causing the AKS node pool crash has been identified and corrected. However, services remain degraded as we wait for the node pool to fully recover. Current Impact: Partial service degradation. Some workloads may be unavailable or slow to respond. https://status.tourpaq.com/incident/567383 Fri, 16 May 2025 11:56:00 -0000 https://status.tourpaq.com/incident/567383#b4ca36790142a65ba85746110d89ea5f1e2c7eced518bf7060ce763a41ecc8f8 The issue causing the AKS node pool crash has been identified and corrected. However, services remain degraded as we wait for the node pool to fully recover. Current Impact: Partial service degradation. Some workloads may be unavailable or slow to respond. https://status.tourpaq.com/incident/567383 Fri, 16 May 2025 11:56:00 -0000 https://status.tourpaq.com/incident/567383#b4ca36790142a65ba85746110d89ea5f1e2c7eced518bf7060ce763a41ecc8f8 The issue causing the AKS node pool crash has been identified and corrected. However, services remain degraded as we wait for the node pool to fully recover. Current Impact: Partial service degradation. Some workloads may be unavailable or slow to respond. https://status.tourpaq.com/incident/567383 Fri, 16 May 2025 11:56:00 -0000 https://status.tourpaq.com/incident/567383#b4ca36790142a65ba85746110d89ea5f1e2c7eced518bf7060ce763a41ecc8f8 The issue causing the AKS node pool crash has been identified and corrected. However, services remain degraded as we wait for the node pool to fully recover. Current Impact: Partial service degradation. Some workloads may be unavailable or slow to respond. https://status.tourpaq.com/incident/567383 Fri, 16 May 2025 11:48:00 -0000 https://status.tourpaq.com/incident/567383#7de7735d31360bbd31b778407c494332d2ffc425b51f2b14eba96d5f3eb063ed One important AKS node pool has crashed. Our team is actively investigating the root cause. https://status.tourpaq.com/incident/567383 Fri, 16 May 2025 11:48:00 -0000 https://status.tourpaq.com/incident/567383#7de7735d31360bbd31b778407c494332d2ffc425b51f2b14eba96d5f3eb063ed One important AKS node pool has crashed. Our team is actively investigating the root cause. https://status.tourpaq.com/incident/567383 Fri, 16 May 2025 11:48:00 -0000 https://status.tourpaq.com/incident/567383#7de7735d31360bbd31b778407c494332d2ffc425b51f2b14eba96d5f3eb063ed One important AKS node pool has crashed. Our team is actively investigating the root cause. https://status.tourpaq.com/incident/567383 Fri, 16 May 2025 11:48:00 -0000 https://status.tourpaq.com/incident/567383#7de7735d31360bbd31b778407c494332d2ffc425b51f2b14eba96d5f3eb063ed One important AKS node pool has crashed. Our team is actively investigating the root cause. https://status.tourpaq.com/incident/567383 Fri, 16 May 2025 11:48:00 -0000 https://status.tourpaq.com/incident/567383#7de7735d31360bbd31b778407c494332d2ffc425b51f2b14eba96d5f3eb063ed One important AKS node pool has crashed. Our team is actively investigating the root cause. https://status.tourpaq.com/incident/564102 Wed, 14 May 2025 11:55:00 -0000 https://status.tourpaq.com/incident/564102#e10c3465eccce189a4c967b54d6bc9d7fb880091ee484c998c8e0d77aefd8ad8 The issue has been mitigated. The database lock was cleared and error rates returned to normal. All systems are currently operating as expected. https://status.tourpaq.com/incident/564102 Wed, 14 May 2025 11:55:00 -0000 https://status.tourpaq.com/incident/564102#e10c3465eccce189a4c967b54d6bc9d7fb880091ee484c998c8e0d77aefd8ad8 The issue has been mitigated. The database lock was cleared and error rates returned to normal. All systems are currently operating as expected. https://status.tourpaq.com/incident/564102 Wed, 14 May 2025 11:55:00 -0000 https://status.tourpaq.com/incident/564102#e10c3465eccce189a4c967b54d6bc9d7fb880091ee484c998c8e0d77aefd8ad8 The issue has been mitigated. The database lock was cleared and error rates returned to normal. All systems are currently operating as expected. https://status.tourpaq.com/incident/564102 Wed, 14 May 2025 11:55:00 -0000 https://status.tourpaq.com/incident/564102#e10c3465eccce189a4c967b54d6bc9d7fb880091ee484c998c8e0d77aefd8ad8 The issue has been mitigated. The database lock was cleared and error rates returned to normal. All systems are currently operating as expected. https://status.tourpaq.com/incident/564102 Wed, 14 May 2025 11:55:00 -0000 https://status.tourpaq.com/incident/564102#e10c3465eccce189a4c967b54d6bc9d7fb880091ee484c998c8e0d77aefd8ad8 The issue has been mitigated. The database lock was cleared and error rates returned to normal. All systems are currently operating as expected. https://status.tourpaq.com/incident/564102 Wed, 14 May 2025 11:41:00 -0000 https://status.tourpaq.com/incident/564102#03b2fcfcc412d6fcf6c6c0bb428f8c98027aad9cdd2a542fa76347d04ba87eda On 14/05/2025 14:41 EEST, a database lock occurred, which led to a cascade of application errors across multiple services. Investigation is in progress. https://status.tourpaq.com/incident/564102 Wed, 14 May 2025 11:41:00 -0000 https://status.tourpaq.com/incident/564102#03b2fcfcc412d6fcf6c6c0bb428f8c98027aad9cdd2a542fa76347d04ba87eda On 14/05/2025 14:41 EEST, a database lock occurred, which led to a cascade of application errors across multiple services. Investigation is in progress. https://status.tourpaq.com/incident/564102 Wed, 14 May 2025 11:41:00 -0000 https://status.tourpaq.com/incident/564102#03b2fcfcc412d6fcf6c6c0bb428f8c98027aad9cdd2a542fa76347d04ba87eda On 14/05/2025 14:41 EEST, a database lock occurred, which led to a cascade of application errors across multiple services. Investigation is in progress. https://status.tourpaq.com/incident/564102 Wed, 14 May 2025 11:41:00 -0000 https://status.tourpaq.com/incident/564102#03b2fcfcc412d6fcf6c6c0bb428f8c98027aad9cdd2a542fa76347d04ba87eda On 14/05/2025 14:41 EEST, a database lock occurred, which led to a cascade of application errors across multiple services. Investigation is in progress. https://status.tourpaq.com/incident/564102 Wed, 14 May 2025 11:41:00 -0000 https://status.tourpaq.com/incident/564102#03b2fcfcc412d6fcf6c6c0bb428f8c98027aad9cdd2a542fa76347d04ba87eda On 14/05/2025 14:41 EEST, a database lock occurred, which led to a cascade of application errors across multiple services. Investigation is in progress. https://status.tourpaq.com/incident/555370 Tue, 29 Apr 2025 09:27:00 -0000 https://status.tourpaq.com/incident/555370#c2b9552797b4752bf8e3e371bcdb0c403f6c706ee77d08db67d1e787bf7d4a55 The issue impacting services in the Azure West Europe region has been fully resolved. All systems are now operating normally. We will continue to monitor performance closely. Thank you for your patience during this incident. https://status.tourpaq.com/incident/555370 Tue, 29 Apr 2025 09:27:00 -0000 https://status.tourpaq.com/incident/555370#c2b9552797b4752bf8e3e371bcdb0c403f6c706ee77d08db67d1e787bf7d4a55 The issue impacting services in the Azure West Europe region has been fully resolved. All systems are now operating normally. We will continue to monitor performance closely. Thank you for your patience during this incident. https://status.tourpaq.com/incident/555370 Tue, 29 Apr 2025 09:27:00 -0000 https://status.tourpaq.com/incident/555370#c2b9552797b4752bf8e3e371bcdb0c403f6c706ee77d08db67d1e787bf7d4a55 The issue impacting services in the Azure West Europe region has been fully resolved. All systems are now operating normally. We will continue to monitor performance closely. Thank you for your patience during this incident. https://status.tourpaq.com/incident/555370 Tue, 29 Apr 2025 09:27:00 -0000 https://status.tourpaq.com/incident/555370#c2b9552797b4752bf8e3e371bcdb0c403f6c706ee77d08db67d1e787bf7d4a55 The issue impacting services in the Azure West Europe region has been fully resolved. All systems are now operating normally. We will continue to monitor performance closely. Thank you for your patience during this incident. https://status.tourpaq.com/incident/555370 Tue, 29 Apr 2025 09:27:00 -0000 https://status.tourpaq.com/incident/555370#c2b9552797b4752bf8e3e371bcdb0c403f6c706ee77d08db67d1e787bf7d4a55 The issue impacting services in the Azure West Europe region has been fully resolved. All systems are now operating normally. We will continue to monitor performance closely. Thank you for your patience during this incident. https://status.tourpaq.com/incident/555370 Tue, 29 Apr 2025 09:17:00 -0000 https://status.tourpaq.com/incident/555370#9dd058238dc7728a4fec35489277859de4b609552b374fef2aea531ada2557c3 We are currently experiencing service disruptions affecting our infrastructure in the Azure West Europe region. Our team is actively investigating and working with Microsoft to resolve the issue. We expect services to return to normal within the next 5–10 minutes. We appreciate your patience and will provide another update shortly. https://status.tourpaq.com/incident/555370 Tue, 29 Apr 2025 09:17:00 -0000 https://status.tourpaq.com/incident/555370#9dd058238dc7728a4fec35489277859de4b609552b374fef2aea531ada2557c3 We are currently experiencing service disruptions affecting our infrastructure in the Azure West Europe region. Our team is actively investigating and working with Microsoft to resolve the issue. We expect services to return to normal within the next 5–10 minutes. We appreciate your patience and will provide another update shortly. https://status.tourpaq.com/incident/555370 Tue, 29 Apr 2025 09:17:00 -0000 https://status.tourpaq.com/incident/555370#9dd058238dc7728a4fec35489277859de4b609552b374fef2aea531ada2557c3 We are currently experiencing service disruptions affecting our infrastructure in the Azure West Europe region. Our team is actively investigating and working with Microsoft to resolve the issue. We expect services to return to normal within the next 5–10 minutes. We appreciate your patience and will provide another update shortly. https://status.tourpaq.com/incident/555370 Tue, 29 Apr 2025 09:17:00 -0000 https://status.tourpaq.com/incident/555370#9dd058238dc7728a4fec35489277859de4b609552b374fef2aea531ada2557c3 We are currently experiencing service disruptions affecting our infrastructure in the Azure West Europe region. Our team is actively investigating and working with Microsoft to resolve the issue. We expect services to return to normal within the next 5–10 minutes. We appreciate your patience and will provide another update shortly. https://status.tourpaq.com/incident/555370 Tue, 29 Apr 2025 09:17:00 -0000 https://status.tourpaq.com/incident/555370#9dd058238dc7728a4fec35489277859de4b609552b374fef2aea531ada2557c3 We are currently experiencing service disruptions affecting our infrastructure in the Azure West Europe region. Our team is actively investigating and working with Microsoft to resolve the issue. We expect services to return to normal within the next 5–10 minutes. We appreciate your patience and will provide another update shortly. https://status.tourpaq.com/incident/542964 Thu, 10 Apr 2025 06:42:00 -0000 https://status.tourpaq.com/incident/542964#5fc82770a8b2dbb4afc349dac2194bc773f98eb93402c2e7e7860e1c445f4d65 The issue has been mitigated. The database lock was cleared, error rates returned to normal, and Kubernetes has stabilized. All systems are currently operating as expected. https://status.tourpaq.com/incident/542964 Thu, 10 Apr 2025 06:42:00 -0000 https://status.tourpaq.com/incident/542964#5fc82770a8b2dbb4afc349dac2194bc773f98eb93402c2e7e7860e1c445f4d65 The issue has been mitigated. The database lock was cleared, error rates returned to normal, and Kubernetes has stabilized. All systems are currently operating as expected. https://status.tourpaq.com/incident/542964 Thu, 10 Apr 2025 06:42:00 -0000 https://status.tourpaq.com/incident/542964#5fc82770a8b2dbb4afc349dac2194bc773f98eb93402c2e7e7860e1c445f4d65 The issue has been mitigated. The database lock was cleared, error rates returned to normal, and Kubernetes has stabilized. All systems are currently operating as expected. https://status.tourpaq.com/incident/542964 Thu, 10 Apr 2025 06:35:00 -0000 https://status.tourpaq.com/incident/542964#1b29dc7d7c9a203ce0810321a5e9e047c52263793b3a79917b0177fa40a55ac9 On 04/10/2025 09:35 EEST, a critical database lock occurred, which led to a cascade of application errors across multiple services. Due to the increased error rate and failing health checks, Kubernetes initiated a full node recycling process in an attempt to recover. This aggressive recovery mechanism caused widespread disruption, including temporary downtime and service instability. Root cause analysis points to the locked database as the initial trigger, compounded by insufficient error handling and aggressive liveness probe configurations. https://status.tourpaq.com/incident/542964 Thu, 10 Apr 2025 06:35:00 -0000 https://status.tourpaq.com/incident/542964#1b29dc7d7c9a203ce0810321a5e9e047c52263793b3a79917b0177fa40a55ac9 On 04/10/2025 09:35 EEST, a critical database lock occurred, which led to a cascade of application errors across multiple services. Due to the increased error rate and failing health checks, Kubernetes initiated a full node recycling process in an attempt to recover. This aggressive recovery mechanism caused widespread disruption, including temporary downtime and service instability. Root cause analysis points to the locked database as the initial trigger, compounded by insufficient error handling and aggressive liveness probe configurations. https://status.tourpaq.com/incident/542964 Thu, 10 Apr 2025 06:35:00 -0000 https://status.tourpaq.com/incident/542964#1b29dc7d7c9a203ce0810321a5e9e047c52263793b3a79917b0177fa40a55ac9 On 04/10/2025 09:35 EEST, a critical database lock occurred, which led to a cascade of application errors across multiple services. Due to the increased error rate and failing health checks, Kubernetes initiated a full node recycling process in an attempt to recover. This aggressive recovery mechanism caused widespread disruption, including temporary downtime and service instability. Root cause analysis points to the locked database as the initial trigger, compounded by insufficient error handling and aggressive liveness probe configurations.